Tell SafiriRide what matters for your journey.
Accessibility should be explicit, respectful, and rider-led. SafiriRide can keep saved accessibility choices with your account and separate those from trip-specific assistance so the service does not guess what you need.
Accessibility needs are personal; SafiriRide should not infer them without the rider's input.
Preferences should be saved because you chose them.
The product should make room for accessibility without turning personal needs into assumptions.
Saved accessibility choices
Signed-in riders can review accessibility choices already associated with their SafiriRide account.
Review account accessibility →Trip-specific assistance stays separate
A saved preference should not be treated as a blanket instruction for every journey when the rider has not said that it applies.
Support for questions or changes
Use SafiriRide support when you need help with accessibility information or account changes.
Contact support →No guessing. No hidden assumptions.
A respectful accessibility experience distinguishes what the rider actually said from what the system might otherwise infer.
Use rider-provided choices
Accessibility preferences should come from explicit rider input rather than inferred personal characteristics.
Keep trip context in view
The assistance needed for one journey may not be identical to another journey.
Escalate questions to support
When the product cannot clearly answer an accessibility need, use a human support path instead of making a promise the service cannot fulfil.
Keep accessibility needs explicit at the right moment.
The goal is clarity without forcing riders to repeat or disclose more than they need to.
Review what you have chosen to save
Use your account accessibility area to see the choices SafiriRide already has on record.
Consider what this journey needs
A specific trip may need different assistance from another trip, so keep the current journey in mind.
Use support when something needs clarification
Contact SafiriRide when an accessibility question or account change needs direct help.
Keep personal needs under the rider's control.
These answers reflect the current account accessibility architecture visible in SafiriRide.
Where can I review saved accessibility choices?
Signed-in riders can review saved choices from the Accessibility area of their SafiriRide account.
Does SafiriRide guess what assistance I need?
It should not. Saved accessibility choices are rider-provided, and trip-specific assistance should remain explicit rather than inferred.
What if I need to change an accessibility choice?
Review the accessibility choices in your account and use SafiriRide support when you need help with a change or question.
Does a saved choice guarantee a particular vehicle or service?
Do not assume that. Review what SafiriRide specifically presents for the journey and contact support when a particular need must be clarified.
Keep the information accurate and under your control.
Review what is saved to your account or contact support when the journey needs more help.